Q: How can I pay?
We accept payment by Visa, Mastercard, Maestro, Visa Electron and American Express. You can also pay by PayPal or by credit note/gift voucher. Cheques take 10 working days to clear and the order will not be posted until this time.
Q: How much is the delivery charge?
Our flat rate postage charges can be found on our Delivery & Shipping page. If your destination is not listed, we will quote on an individual basis and the charge will be determined by the size/weight of the parcel.
Q: How long will it take for my item to be delivered?
Normal delivery times within the US are 5-7 working days. If an item is not available in our warehouse we will source it from one of our stores which may delay your order. If items are needed by a particular date, please let us know so we can do all we can to get your order to you in time. Unfortunately, we cannot guarantee specific delivery dates for foreign orders.
Q: How do I know when my order has shipped?
When your order has shipped you will receive an e-mail confirmation from us. This confirmation will let you know the following information: tracking number (if available), items that have shipped, back-ordered items and the total amount charged to your account. We only charge you for items that have been shipped.
Q: Where can I find more information about a product?
If you would like to learn more information about an item you see on Spotspeed.com, simply click on the item. This will take you to a product detail page that provides a complete description of the product, show any available pictures and availability of sizes and colors of the product. On this page, you will also be able to view any videos and buying guides that are available. These will help aid you in your purchase.
Q: How do I find a product that I am looking for?
There are two ways to find products you are looking for on spotspeed.com You can search by entering a keyword or keywords in the search box or by browsing the links from the home page. No matter which method you use, you will find a variety of sorting functions to help you find what you are looking for.
Q: How do I add items to my shopping cart?
To add items to your Shopping Cart, follow these simple steps:
If a size or color is noted as out-of-stock you will not be able to add the product to your cart. If an availability date is not posted please contact us. We also offer items on a pre-order basis. These items are noted and will give the estimated ship date.
The pre-order items will be able to be added to your cart and purchased but will not ship until the product is available.
Note: If your billing info does not match the info your credit card company has on file your order may be delayed while we contact you. We do this to protect you from identity thieves!
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